Got questions? We have the answers.

Nothing. We offer complimentary shipping on all our products within the United States, with no minimum order, no hidden fees and no surprises.

Roll-packed in a compact box. Our advanced packaging technology means we can roll-pack our mattresses and ship them at one-third of the normal size, straight to your door and all for free.

A roll-packed mattress still retains its initial quality: it will quickly recover and return to its original shape when opened.

Please inspect your mattress upon delivery. If it's defective, damaged, or you've received the wrong item, contact us immediately. We'll evaluate the issue and address it promptly.

Absolutely. Every Cool Gel mattress comes with a 100-day return policy from the order date. Sleep on it, feel the difference, and if you're not completely satisfied, you can return it.

Yes. Opened mattresses that have been expanded and used can be returned within 100 days of your order date, with no hassle. To be eligible, the mattress should only show standard wear and tear, as determined by a Cool Gel representative.

We can't accept returns on items that have faced excessive wear and tear beyond standard usage. Any questions about a specific item? Our support team will help.

You have 30 days from the order date to submit a return request for an unexpanded mattress, for example when you order the wrong size.

1. Request it. Fill out the returns form on our contact page.
2. Get your instructions. If your return is accepted, we'll provide further instructions.
3. Get your refund. Once we receive and inspect the mattress, an approved refund goes back to your original payment method.

Please note that items sent back to us without a prior return request will not be accepted.

Once we receive and inspect your returned mattress, we'll let you know whether your refund is approved. If it is, a credit will be applied to your original payment method within 10 business days.

If more than 15 business days have passed since we approved your refund and you haven't received it, please email claims@coolgel.com.

Yes. If you need a different size or type of mattress, it's quickest to start a return for your current one and, once the return is accepted, make a separate purchase for the new mattress.

Most people get used to their new bed in about 2–6 weeks as both your body and the foam settle in.

Yes. Every Cool Gel mattress comes with the same 100-day return policy, whatever you paid.

Your Cool Gel mattress is backed by a 10-Year Prorated Limited Warranty against qualifying defects in materials and workmanship. The warranty begins on the original purchase date:

For approved claims after Year 2, the customer pays the applicable percentage of the current regular advertised selling price of the same mattress or, if discontinued, a comparable replacement model.

This warranty covers qualifying manufacturing defects, including:

• Visible indentations greater than 1.25 inches.
• Foam that physically cracks or splits during normal use.
• Manufacturing defects affecting internal mattress components.
• Manufacturing defects in cover stitching or the zipper during the first 2 years.

Cool Gel may repair or replace an approved defective mattress. If the original model is unavailable, a reasonably comparable model may be provided.

The warranty does not cover:

• Normal softening, settling, or wear of foam and other materials.
• Indentations of 1.25 inches or less.
• Changes in comfort preference, firmness, or cooling sensation.
• Stains, spills, odors, mold, mildew, or other contamination.
• Damage caused by misuse, abuse, improper storage, or moving.
• Damage caused by an improper foundation or support system.
• Normal fabric wear, pilling, fading, or fraying.
• Mattresses that are unsanitary or present a health or safety concern.
• Used, open-box, clearance, returned, refurbished, or unauthorized products.

Contact Cool Gel Customer Support:

• Phone+1-732-913-3200
• Emailclaims@coolgel.com
• OnlineContact form

Please be prepared to provide:

• Proof of purchase.
• Photos or video of the defect.
• Photos of the mattress foundation/support.
• Photos showing the depth of an indentation, when applicable.
• Mattress law tag, if available.

It is. A sale price doesn't change your coverage: every new Cool Gel mattress carries the same 10-Year Prorated Limited Warranty. The warranty does not cover used, open-box, clearance, returned, refurbished, or unauthorized products.

No. The warranty begins on the original purchase date and applies only to the original purchaser. It is non-transferable. Replacement mattresses do not restart or extend the original warranty period.

During the first 100 days, Cool Gel covers standard shipping associated with an approved warranty replacement.

After 100 days, the customer is responsible for applicable shipping, inspection, handling, removal, and disposal costs, except where otherwise required by law.

This warranty applies to new Cool Gel mattresses purchased in the United States from FoamTexUSA LLC or an authorized seller, and is limited to the original purchaser. For purchases made through an authorized seller, you may be asked to contact that seller first.

Your mattress must be used on an appropriate, supportive foundation:

• Twin/FullMinimum 4 supporting legs.
• Queen/King/California KingMinimum 5 legs with center support.
• Slatted foundationsSlats no more than 3 inches apart.
• PlatformsSolid, flat, stable, and non-flexing.
• Adjustable basesCompatible with the mattress and rated for at least 750 lbs., including the mattress and occupants.

Improper support may result in denial of a warranty claim when it caused or contributed to the defect.

Yes, as long as the base is compatible with the mattress and rated for at least 750 lbs., including the mattress and occupants.

You'll find the Hedva Adjustable Bed Frame in our shop too.

A waterproof mattress protector is strongly recommended but not required.

However, stains, liquids, bodily fluids, or other contamination are not covered, and an unsanitary mattress may not be eligible for inspection or warranty service.

Yes. Normal softening, settling, or wear of foam and other materials is expected, and it isn't treated as a defect. What the warranty does cover is visible indentations greater than 1.25 inches.

The Cool Gel mattress boasts high-density memory foam infused with refreshing gel particles. The combination molds to your body for pressure relief while it regulates temperature, for sleep that's as cool as it is restful.

The comfort layer is gel-infused, open-cell memory foam: the gel draws heat away from your body and the open cells let air move through, so you get the contouring of memory foam without sleeping hot. Underneath is a high-density support base that keeps your spine aligned.

No. Cool Gel mattresses contain no fiberglass. Every foam layer is CertiPUR-US certified, which means it is made without ozone depleters, heavy metals, formaldehyde or PBDE flame retardants, and has low VOC emissions.

Yes. Our cooling gel is designed for optimal temperature regulation, even in the heat. The gel-infused, open-cell top layer pulls heat away from your body and lets air move through the foam.

Most people choose the 10-Inch Comfort: medium-plush, and ideal for side and back sleepers. Pick the 8-Inch Essential for a firmer feel or a guest room, the 12-Inch Luxury for a deeper, luxury-plush hug, and the 14-Inch Ultimate for hotel-grade comfort with multi-zone support.

Prefer coils under the foam? Look at the Decker, Mercer and Gramercy hybrids.

Both use the same gel-infused, open-cell memory foam on top, so both sleep cool.

The 3.0 Antimicrobial line adds a certified antimicrobial protection layer to the same CoolGel infused comfort foam and high-density base. It comes in 8, 10 and 12-inch all-foam versions and as the 3.0 Hybrid and Hybrid Plus with wrapped coils. Every 3.0 mattress has the same 100-day return policy and 10-Year Warranty.

Our mattresses come in all standard sizes. Sizes vary by model, so each product page lists the sizes it comes in. Width × length:

• Twin39" × 75"
• Twin XL39" × 80"
• Full54" × 75"
• Short Queen60" × 75"
• Queen60" × 80"
• King76" × 80"
• California King72" × 84"

Planning the height too? Combine the height of your bed frame, foundation, or adjustable bed base with the height of your mattress to get an approximate idea.

Made in the USA. Every Cool Gel mattress is built in the USA, with CertiPUR-US certified foams and no fiberglass.

Yes. The price on the product is the price you pay, plus any sales tax calculated at checkout. Shipping is free on every order, with no minimum. There is no code to enter: the sale price is already applied to the size you choose.

There is no countdown and no deadline. Sale prices differ by model and size and change as inventory moves, so the price shown for the size you choose is the price you pay at checkout, plus any sales tax.

ACH Direct Debit, American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.

Yes. Retailers and other business buyers can find the program, and apply, on our wholesale page.

Our customer support is available Monday to Friday, 8am–8:30pm ET. Send us a message and a real person will get back to you, or call us at +1-732-913-3200.