Cool Gel™ 10-Year Limited Mattress Warranty

This Limited Warranty applies only to new Cool Gel™ mattresses purchased in the United States from FoamTexUSA LLC or an authorized retailer. It does not cover floor models, clearance units, open box items, returns, or products purchased through unauthorized sellers or third-party websites.

The warranty applies only to the original purchaser. It cannot be transferred. Any resale, donation, or gifting of the mattress immediately voids all coverage. By purchasing and using a Cool Gel™ mattress you agree to the terms in this Limited Warranty.

The outer cover has a separate two-year limited coverage. No other parts or accessories are covered.

FoamTexUSA LLC will repair or replace a mattress only if a clear manufacturing defect is present. Coverage is strictly limited to:

• A visible indentation greater than one and one quarter inch (1.25") that does not result from improper use, an unsupportive foundation, or a lack of a protective cover.
• Physical cracks or splits in the foam material that occur during normal in-home use and only when the mattress has been properly supported.
• A manufacturing defect in the zipper or stitching of the mattress cover that appears within the first two years.

This Limited Warranty excludes all other issues not listed in the "What Is Covered" section. Examples of items not covered include but are not limited to:

• Body impressions less than 1.25" in depth
• Any change in comfort preference including perceived softness or firmness
• Damage from spills, stains, odors, mold, mildew, insects, pets, or other contaminants
• Damage from misuse such as folding, bending, or standing on the mattress
• Use without a proper supportive base or use directly on the floor
• Normal wear and tear of fabric including pilling, fading, or fraying
• Zipper damage caused by pulling too hard or improper cover removal
• Any mattress that is unsanitary, stained, or soiled
• Any mattress that shows evidence of abuse, neglect, or improper storage
• Variations in size of up to two inches in length, width, or thickness

The mattress must be used on a proper bed frame or foundation:

Failure to follow these requirements voids this Limited Warranty.

To begin a claim you must contact Cool Gel™ Customer Support:

Note: If purchased from a retailer you must contact that retailer first. If they cannot assist, contact Cool Gel™ directly.

Required Documentation

You will need:

• Proof of purchase in your name with date
• Photos or video clearly showing the defect
• Intact law tag sewn into the mattress
• Proof of proper foundation or frame

Claims that do not include all required documentation will be denied.

• All implied warranties, including merchantability or fitness for a particular purpose, are limited to the same ten year period.
• FoamTexUSA LLC is not responsible for incidental or consequential damages of any kind.
• Repair or replacement is the only remedy available under this warranty.
• Some states do not allow the exclusion of certain damages. In those states, limitations may not apply.

This warranty is void if:

• The mattress is not used for normal in-home sleeping purposes
• The mattress is resold, donated, gifted, or removed from the original purchaser's control
• The mattress is stored improperly, exposed to weather, or placed on an unsupportive base
• The mattress is unsanitary, stained, or shows signs of abuse or neglect
• Required documentation is not provided during the claim process