Skip to content
SaleUp to 40% Off Select Mattresses · Free 2-Day Shipping on All OrdersUp to 40% Off Select Mattresses Shop the Sale
Limited warranty

Cool Gel™ 10-Year Prorated Limited Warranty

Issued by FoamTexUSA LLC

Your Cool Gel™ mattress is backed by a 10-Year Prorated Limited Warranty against qualifying defects in materials and workmanship.

  • 90,000+ 5-star ratings across platforms
  • Free 2-Day Shipping
  • Made in the USA
Cool Gel Ultimate mattress: wave-quilted white cooling cover over a black base
Full Coverage$0 replacement cost · Years 1–2100-Day ReturnsNot right? Return it

Year by year

Warranty Coverage

Choose a year of the warranty

Bar: customer pays, as a % of the current selling price

Year 1 of 10

Years 1–2

$0

Coverage

Full Coverage – $0 replacement cost

What’s Covered

This warranty covers qualifying manufacturing defects, including:

  • Visible indentations greater than 1.25 inches.
  • Foam that physically cracks or splits during normal use.
  • Manufacturing defects affecting internal mattress components.
  • Manufacturing defects in cover stitching or the zipper during the first 2 years.

Shipping & Other Costs

  • During the first 100 days, Cool Gel™ covers standard shipping associated with an approved warranty replacement.
  • After 100 days, the customer is responsible for applicable shipping, inspection, handling, removal, and disposal costs, except where otherwise required by law.

Warranty Coverage
PeriodCoverage
Years 1–2Full Coverage – $0 replacement cost
Years 3–5Customer pays 50% of the current selling price
Years 6–8Customer pays 60% of the current selling price
Years 9–10Customer pays 75% of the current selling price
  • The warranty begins on the original purchase date and applies only to the original purchaser.

  • It is non-transferable.

  • Replacement mattresses do not restart or extend the original warranty period.

What’s Covered

This warranty covers qualifying manufacturing defects, including:

  • Visible indentations greater than 1.25 inches.
  • Foam that physically cracks or splits during normal use.
  • Manufacturing defects affecting internal mattress components.
  • Manufacturing defects in cover stitching or the zipper during the first 2 years.

Cool Gel™ may repair or replace an approved defective mattress. If the original model is unavailable, a reasonably comparable model may be provided.

What’s Not Covered

The warranty does not cover:

  • Normal softening, settling, or wear of foam and other materials.
  • Indentations of 1.25 inches or less.
  • Changes in comfort preference, firmness, or cooling sensation.
  • Stains, spills, odors, mold, mildew, or other contamination.
  • Damage caused by misuse, abuse, improper storage, or moving.
  • Damage caused by an improper foundation or support system.
  • Normal fabric wear, pilling, fading, or fraying.
  • Mattresses that are unsanitary or present a health or safety concern.
  • Used, open-box, clearance, returned, refurbished, or unauthorized products.
Indentation depth: where 1.25 inches falls
What’s Not Covered

Indentations of 1.25 inches or less.

What’s Covered

Visible indentations greater than 1.25 inches.

Proper Mattress Support

Your mattress must be used on an appropriate, supportive foundation.

  • Twin/Full: Minimum 4 supporting legs.

  • Queen/King/California King: Minimum 5 legs with center support.

  • Slatted foundations: Slats no more than 3 inches apart.

  • Platforms: Solid, flat, stable, and non-flexing.

  • Adjustable bases: Compatible with the mattress and rated for at least 750 lbs., including the mattress and occupants.

Improper support may result in denial of a claim when it caused or contributed to the defect.

Mattress Protector

A waterproof mattress protector is strongly recommended but not required.

However, stains, liquids, bodily fluids, or other contamination are not covered, and an unsanitary mattress may not be eligible for inspection or warranty service.

Shipping & Other Costs

  1. First 100 days

    During the first 100 days, Cool Gel™ covers standard shipping associated with an approved warranty replacement.

  2. After 100 days

    After 100 days, the customer is responsible for applicable shipping, inspection, handling, removal, and disposal costs, except where otherwise required by law.

Prorated Replacements

For approved claims after Year 2, the customer pays the applicable percentage of the current regular advertised selling price of the same mattress or, if discontinued, a comparable replacement model.

Prorated warranty benefits have no cash value and cannot be redeemed for a refund or store credit.

Claim steps

How to File a Claim

  1. What to Have Ready

    0 of 5 ready

    Please be prepared to provide:

    For purchases made through an authorized seller, you may be asked to contact that seller first.

Additional Terms

This warranty applies to new Cool Gel™ mattresses purchased in the United States from FoamTexUSA LLC or an authorized seller and is limited to the original purchaser.

To the extent permitted by law, implied warranties are limited to the duration of this Limited Warranty. Cool Gel™ is not responsible for incidental or consequential damages where such exclusions are permitted by law.

Some states do not allow certain warranty limitations or exclusions, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may have additional rights that vary by state.

Nothing in this warranty limits any consumer rights that cannot legally be limited or excluded.

1.5 million+ happy sleepers

Sleep With Complete Confidence

At CoolGel, we stand behind every mattress we make. Our commitment to quality and customer satisfaction means you can shop with confidence, knowing we've got you covered.

  • 100-day returns
  • 10-Year Warranty
  • Free 2-Day Shipping
  • Made in the USA
A woman sleeping comfortably on a Cool Gel Ultimate mattress

Don't Just Take Our Word For It...

Thousands of Happy Sleepers Can't Be Wrong

90,000+
5-star ratings across platforms
1.5M+
mattresses purchased

Horsiegirl's review

Horsiegirl's Cool Gel mattress with a cat asleep on itVerified
Horsiegirl
Mar 21, 2024 · Amazon

This is the SECOND time I’ve purchased this mattress so I thought I’d be a helpful reviewer. We purchased this for the first time in 2019…

See product

My wife and I absolutely love this mattress. We were overdue for a new mattress and after careful consideration, we agreed to try the Cool Gel Ultimate. It provides comforting support with not being too hard or too soft. Best we have slept in years.

Steven Medsker
Jul 8, 2026 · Verified buyer
Cool Gel Ultimate 14-Inch Mattress

This is a great mattress for a medium to firm sleeper. It is extremely comfortable. There is no need to buy a more expensive mattress. Super high quality. BTW, this is our 2nd purchase from these people. The other mattress is about 5 years old and is still in great shape.

Lee Nicholson
Jul 7, 2026 · Verified buyer
Cool Gel Ultimate 14-Inch Mattress

Nicole m r's review

Nicole's Cool Gel mattress on a platform bed in her bedroomVerified
Nicole m r
Mar 11, 2024 · Amazon

I had the queen size version of this bed for the past 4 years and I love it so much. Been needing to get a king size and I wanted the exact same mattress…

See product

Rhonda T's review

Rhonda T's Cool Gel mattress, photographed at homeVerified
Rhonda T
Dec 31, 2023 · Amazon

I’m someone who doesn’t like to make big purchases, so I’d had the same mattress for more than 20 years. I finally realized it was time to upgrade…

See product

Best sleep I have gotten in a while. It's the perfect mattress for us. I love that it holds its shape but is still so comfortable. I love the medium firm and cooling gel that this mattress offers.

Renee Percin
Jan 26, 2026 · Verified buyer
Cool Gel Memory Foam 12-Inch Mattress
Photos and quotes are from real Cool Gel customers.

Newsletter

Join the Cool Sleep Revolution

Subscribe to our newsletter and stay updated on the latest sleep trends, product releases, and exclusive deals. Experience the ultimate in comfort with CoolGel!

No spam. Unsubscribe anytime.