Rest assured that if the mattress does not meet your expectations, we are fully committed to taking care of you. We have carefully crafted a return process that is straightforward and personalized just for you.
Just fill out the form below, and a CoolGel representative will assist with the return process for your mattress.
Be sure to review these return policies before submitting a return.
How many days do I have to return an opened mattress?
A return request for an opened mattress must be submitted within 100 days of the order. All return requests must be made through the form below.
Are there any conditions to return an expanded mattress?
The mattress must have only the standard wear and tear, which is at the Cool Gel representative's discretion.
How can I returned an closed package if I ordered the wrong item?
Return requests for an un-expanded mattresses must be submitted within 30 days of the order. All return requests must be made through the form below.